Frequently asked questions
HOW LONG WILL THE USITOO TEST VERSION TAKE?
The test version of Usitoo in the Brussels-Capital Region starts in early January 2018 and is expected to last 3 months.
IF WE DON'T LIVE IN BRUSSELS, WHAT DO WE
We wait a little longer ;-) As soon as the test is over in Brussels, we will launch the extension of the service in
the rest of Belgium. But do not hesitateto let us know that you want Usitoo for you too! We will keep your
details in our database and you will be contacted when the time comes.
USITOO, WHAT IS IT USED FOR?
Usitoo is a pooling/sharing solution, within a community of members, of everyday objects with low usage rate (less than 10 times/year) via an online library platform. Community members can also participate as drop-off points for "Usi-Handover" objects. The goal is to return to an economy of functionality by putting the use before the possession and thus adopt a more sustainable mode of consumption and awareness of its economic and environmental impact.
Where do the objects from Usitoo come from?
Thanks to our exchange system (more info here), 90% of our objects available for loan are second hand. Of course, they are controlled by us before they go online to ensure they are in good condition and they work perfectly.
USITOO, WHAT'S IT SAYING?
Usitoo comes from the words "Use it too!" Use it too, to emphasise use prior to possession and sharing.
I HAVE NO OBJECTS TO LEND. CAN I STILL PARTICIPATE?
Of course! You can register and become a Usiteur like any other by subscribing to a monthly subscription. The package you pay is converted into points that allow you to borrow the items you want. More info here
WHERE DO YOU FIND THE USI-HANDOVER?
Close to you! We give the opportunity to all the Usiteurs to open one. And we also have partnerships with businesses for even more proximity.
DO USITOO POINTS HAVE A DATE LIMIT OF USE?
No, Usi-points never die ... You keep them as long as necessary.
ARE USITOO POINTS EXCHANGEABLE?
They belong to you and therefore you can offer them to whoever you want, when
you want. You are free to create exchanges and mutual help between Usiteurs.
MUST THE OBJECTS BE CLEAN WHEN THEY ARE RETURNED?
It is requested to make the objects as clean as when you received them.
CAN I ORDER AN OBJECT FOR THE VERY SAME DAY? OR FOR TOMORROW?
From a strictly logistical point of view, it is not possible to order online if you want a delivery in a Usi-handover the same day. But if you come to our main warehouse (102, rue de Birmingham in Anderlecht), you can directly take your borrowed items (Monday to Friday 9am to 6pm, Saturday by appointment). If you order an item to have it delivered in a Usi-handover on the next day, please do it before 3pm. Otherwise, always for logistic reasons, we cannot guarantee the delivery on time.
WHAT IF MY ACCOUNT HAS NO USI-POINTS?
The ideal: you sell us a few items to replenish your account. If you are already adept of the maximum "less is more" (less is more, you can also redeem points to credit your account. €1 = 1 Usi-point).
CAN WE GO INTO THE NEGATIVE ON YOUR USI-POINTS ACCOUNT?
No. This is unfortunately not possible ;-)
HOW TO BORROW OBJECTS THAT ARE TOO LARGE OR TOO MUCH TO BE MOVED IN USI-HANDOVER?
No worries, Usitoo has planned everything! We deliver to your home, on the days and hours of your choice. There is no miracle, it is a paid service ;-). To preserve the simplicity of the transaction, you can order delivery tickets or home
WHAT CAN I DO WITH MY OBJECTS THAT I DON'T USE ANYMORE?
Give them to us (if you are generous) or resell them (if you want to become a member of Usitoo). In this case, you are redeemed up to 70% of their new value, in Usi-Points, via this link
HOW DO WE GIVE OR RESELL OBJECTS?
By filling out the form via this link. if there are fewer than 10, you bring them to our Recy-k warehouse at 102, Rue de Birmingham. 1070 Anderlecht (this will be the opportunity to get to know one another by sharing a coffee :-)) and if you are in a decluttering phase, and you have more than 10 objects to give in, we will come and pick them up at your place. Do not hesitate to gather around your neighbors!
CAN WE USE MULTIPLE USITOO ACCOUNT?
Yes, no problem. But only the person who created the account is responsible for the actions of friends / neighbors / colleagues.